1. Booking Amount

Any booking amount, token amount, or advance payment made towards a property/project is subject to the terms agreed upon at the time of booking.

Submission of payment does not automatically guarantee allotment of a property unit unless officially confirmed by the Company.

2. Cancellation Request

Customers wishing to cancel a booking must submit a written cancellation request through:

• Official email communication
• Company office
• Authorized support channels

Cancellation requests will only be processed after verification of booking details and payment records.

3. Refund Eligibility

Refunds, if applicable, shall be processed based on:

• Project terms and conditions
• Stage of booking
• Documentation status
• Applicable deductions
• Government charges or taxes already processed

The Company reserves the right to deduct:

• Administrative charges
• Processing fees
• Applicable taxes
• Legal/documentation expenses

before issuing any refund.

4. Non-Refundable Situations

Refunds may not be applicable in the following cases:

• Delay in customer documentation
• Violation of booking terms
• Change of mind after agreement execution
• Customized or special pricing offers
• Failure to complete payment commitments

5. Refund Processing Timeline

Approved refunds may take approximately:

• 15 to 45 business days

depending upon banking procedures, verification processes, and internal approvals.

6. Payment Gateway Charges

Any payment gateway fees, bank transaction charges, or third-party processing fees may be non-refundable.

7. Project Modifications

The Company reserves the right to modify:

• Pricing
• Layouts
• Specifications
• Amenities
• Project timelines

as per regulatory approvals, technical requirements, or business needs.

Such modifications shall not automatically qualify for cancellation or refund unless specifically approved by the Company.

8. Fraudulent Transactions

The Company reserves the right to suspend or cancel transactions suspected to involve:

• Fraud
• Unauthorized payments
• Misrepresentation
• Illegal activities

Legal action may be initiated where necessary.

9. Force Majeure

The Company shall not be held responsible for delays or inability to process refunds due to circumstances beyond reasonable control, including:

• Government restrictions
• Natural disasters
• Technical failures
• Banking interruptions
• Regulatory changes

10. Contact Information

Dilraj Builders Private Limited

Website: https://dilrajbuildersprivatelimited.com/

For refund or cancellation-related queries, customers may contact us through our official communication channels available on the website.

Acceptance

By making payments or booking through our website or official channels, you acknowledge and agree to this Refund & Cancellation Policy.